We apologise for the delay in launching the Kid Connect service, we are happy to announce that it is now available on Android (via the Google Play store). Should you encounter any further issues with your device using this service, our dedicated team will be happy to help, simply email firstname.lastname@example.org or call on 01235 546810 for assistance.
However, for those that have the Kid Connect application on Apple smartphones/tablets, the Kid Connect service will launch this summer during late July/early August. We understand that this is an additional wait, so, to thank you for your patience, we have unlocked the games bundle 'Classic Stories' (worth £19.99) which will be available free to all DigiGo users on the Learning Lodge.
If you are an Apple user and you have our Digigo toy, we understand that you may not want to wait any longer. We understand that the waiting period for this application has already been long and we apologise for this. Please contact consumer services for further help by emailing email@example.com or call on 01235 546810 and our dedicated team will be able to assist.
We thank you for your patience.
Things to Note When Returning to Learning Lodge
We made various improvements on the Learning Lodge program and its network, please see below for the things you will need to do in order to regain access.
Update Learning Lodge Program
When you run the Learning Lodge program after service is resumed, a pop up will appear to tell you there is an available update.
The update will then be automatically downloaded and installed on your computer.
Once the update is done, the Learning Lodge will re-launch automatically.
Change Your Account Password
When you log in for the first time, you will be asked to change your password.
Please type your current password, and a new password in the next prompt. Click "OK" to continue.
You also need to consent to VTech’s data gathering practices. A detailed explanation of this will be displayed in a pop-up window.
You need to click the “I accept” button to provide your consent to the conditions in order to proceed.
If you wish to cancel your Learning Lodge account, follow the instructions below.
Important: By cancelling your Learning Lodge account, you will lose access to all content purchased with the account and any features that require an account to function. Please read the messages displayed during the cancellation process for more information.
Cancel Account - Use the Learning Lodge Program
Log in to your Learning Lodge account.
Click “My Account” in the top navigation bar.
Click the “Cancel Account” button.
Read the information in the pop-up dialog and click “Proceed” to continue.
An email will be sent to your Learning Lodge account email. Click the link provided in the email.
Type your password to confirm your ownership of the account and click “Confirm”.